My Disney Experience App (2024)

My Disney Experience AppJoshua Powell2023-12-18T14:34:33-05:00

My Disney Experience App (1)

A Beginner’s Guide to the My Disney Experience App

This Guide will teach you how to use the My Disney Experience App. My Disney Experience allows you to make reservations prior to your trip and then continues to be your source for information and updates throughout your Disney World vacation. Mastering this app is essential to planning the absolute best Disney World vacation possible. Let’s take a deeper look at this powerful app and examine why it will make your life much easier and your vacation more magical.

What is the My Disney Experience App?

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Walt Disney World’s old paper ticketing system is now a thing of the past. It’s been replaced with a new planning tool – My Disney Experience – which combines innovative, wearable technology with a powerful smartphone app. By using the service, you’ll be able to combine all of your planning and reservation information into one location. It’s now easier than ever before!

My Disney Experience allows you to make Advance Dining Reservations (ADR) and Lightning Lane/Disney Genie+ selections, check out the park hours, interactive maps, up-to-the-minute wait times for attractions, and much more.

The app is easy to use, and you can access your account via a smartphone, tablet, or computer. Once you create an account, you’ll simply log in to make your reservations and check every detail of your trip.

Want to share these details with your travel companions? No problem! Once everyone in your party has set up their own My Disney Experience account, you’ll be able to share the details of your Disney trip with your connections.

The app also allows you to customize your MagicBand, that colorful wearable device everyone has on their wrist. Once you activate your MagicBand, the device will act as your park tickets, resort hotel key, verification for Genie+ and Lightning Lane selections, and payment system. Your account will be charged automatically when you purchase items like food and merchandise from your MagicBand. No need to open up your wallet!

If you have a Disney resort reservation, then your MagicBand is automatically linked to your My Disney Experience account. If not, you can purchase a MagicBand at a participating retail location and link it to your account.

By signing up for a My Disney Experience app, you will be able to:

  • Build your Dream Disney World Vacation: Once your account has been created, you’ll be able to save items in your cart for convenience.
  • Make Reservations in Advance: With the My Disney Experience app, you can easily make your dining reservations (and other reservations) before you arrive.
  • Manage your Itinerary: Not only will you be able to create your vacation details, but you can also share your itinerary with family and friends.
  • Seamless Organization: My Disney Experience will connect your ticket for theme parks and Annual Passes to your card or MagicBand.
  • Hotel Registration Made Easy: Instead of the normal hotel lobby check-in, you’ll be able to head directly to your room (if you are staying at a Disney Resort hotel).
  • Relive the Fun: With My Disney Experience, you’ll be able to view all of your Disney PhotoPass photos.

If you need help planning and booking your next Walt Disney World vacation, then you should contact The Vacationeer travel agency. They can handle all of your reservations for you and make sure you get the most magical Disney vacation possible. Best of all, the services of The Vacationeer are totally free! Call 833-469-8747, or click HERE for a free, no-obligation price quote.

1. Create a My Disney Experience Account

You can begin the process of setting up a My Disney Experience account as soon as you have booked your ticket and hotel reservation.

To begin with, you’ll simply head over to the My Disney Experience website to set up your account and then download the free mobile app. The app is available for Android, iPhone, and iPad devices.

Once you have set up an account, then it’s time to enter your reservation information. Each member of your party/family will be able to choose their preferred MagicBand color and personalize it with a name. Once completed, Disney will send your MagicBands to your home address, but you can begin your trip planning in the meantime.

Update: With the expectation of Annual Passholders, Disney no longer sends free MagicBands to its guests. You can still purchase them online here.

Ready to get started?

With a computer, you can simply log on to the website and get started:

https://disneyworld.disney.go.com/plan/my-disney-experience/

Smartphone and tablet users can download the app here:

https://disneyworld.disney.go.com/plan/my-disney-experience/mobile-apps/

Easy Steps to Create a My Disney Experience Account:

  1. Complete Your Profile – Add your personal information.
  2. Create Your Family & Friends List – Add members of your travel group so you may share plans.
  3. Link Your Reservations and Tickets – Link My Disney Experience to your Disney account so you can view and update the info on your My Plans page.
  4. Manage Your Vacation on My Plans – As you book your park tickets, Disney resort hotel, dining reservation, and Genie+ selections, you’ll be able to view them on your My Plans page. My Plans will organize your vacation details into daily itineraries. You’ll be able to effortlessly update your plans, like adding reservations or setting personal reminders. You’ll receive key planning dates and next steps to help you get the most magic out of your vacation.
  5. Download the Free Mobile App – The mobile app allows you to view and update your plans on the go. You can search theme park maps, get real-time attraction information, make dining reservations, and more.

2. Log On Screen

The My Disney Experience mobile app opens up to a Walt Disney World map. From the start screen, you’ll be able to see where everything is located and also check your dining options, the wait times for each attraction, the locations for character meet-and-greets, hotels, bathrooms, spas, and stores. The app will allow you to see your option for entertainment and special events, where to find PhotoPass locations, guest service information, and more. The My Disney Experience app will be your best friend and personal tour guide while you are at the park!

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3. Make your Disney Genie+ Selections

The My Disney Experience App will come in handy for a lot of things, and it’s even more valuable with the integration of the Disney Genie app.

Disney Genie+

The Disney Genie+ reservation system allows you to bypass the regular lines at the popular attractions and then breeze right onto the rides via the Lightning Lane entrance.

Your first Disney Genie+ reservation can be made starting at 7 AM on the day of your visit, regardless of if you are staying at a Disney World resort or somewhere off Disney property.

Disney Genie+ typically costs $15-$30 (varies by date/demand/park) per ticket per day and gives you access to the Lightning Lane entrance at over 40 Disney World attractions. Selections can be made one at a time throughout the day.

Lightning Lane Passes

Individual Lightning Lane passes are available for Disney’s highest-demand attractions. Costs vary based on attraction, date, and availability.

If you make reservations to stay at a Disney-owned resort hotel, then you’ll be able to make your pay-per-ride Lightning Lane selections starting at 7 AM on the same day as your Walt Disney World visit. If you are staying elsewhere but have your theme park tickets, then you can make your selections once the park opens.

Need more information? Contact The Vacationeer today!

The chart below details which rides and attractions are included in Disney Genie+ and which are eligible for Lightning Lane Passes (pay-per-ride).

Attraction Disney Theme ParkIncluded in Disney Genie+ Purchase Individual Lightning Lane Entry
Big Thunder Mountain Railroad
Magic Kingdom
Buzz Lightyear’s Space Ranger SpinMagic Kingdom
Disney Festival of Fantasy ParadeMagic Kingdom
Dumbo the Flying ElephantMagic Kingdom
Haunted MansionMagic Kingdom
“it’s a small world”Magic Kingdom
Jungle CruiseMagic Kingdom
Mad Tea PartyMagic Kingdom
Meet Ariel at Her GrottoMagic Kingdom
Meet Cinderella and a Visiting Princess at Princess Fairytale HallMagic Kingdom
Meet Mickey at Town Square TheaterMagic Kingdom
Meet Princess Tiana and a Visiting Princess at Princess Fairytale HallMagic Kingdom
Mickey’s PhilharMagicMagic Kingdom
Monsters Inc. Laugh FloorMagic Kingdom
Peter Pan’s FlightMagic Kingdom
Pirates of the CaribbeanMagic Kingdom
Seven Dwarfs Mine TrainMagic Kingdom
Space MountainMagic Kingdom
The BarnstormerMagic Kingdom
The Magic Carpets of AladdinMagic Kingdom
The Many Adventures of Winnie the PoohMagic Kingdom
Tomorrowland SpeedwayMagic Kingdom
TRON: Lightcycle / RunMagic Kingdom
Under the Sea ~ Journey of The Little MermaidMagic Kingdom
Disney and Pixar Short Film FestivalEPCOT
Frozen Ever AfterEPCOT
Guardians of the Galaxy: Cosmic RewindEPCOT
Journey into Imagination with FigmentEPCOT
Living with the LandEPCOT
Mission: SPACE – GreenEPCOT
Mission: SPACE – OrangeEPCOT
Remy’s Ratatouille AdventureEPCOT
Soarin' Around the WorldEPCOT
Spaceship EarthEPCOT
Test TrackEPCOT
The Seas with Nemo & FriendsEPCOT
Turtle Talk with CrushEPCOT
Alien Swirling SaucersDisney's Hollywood Studios
Beauty and the Beast Live on StageDisney's Hollywood Studios
Disney Junior Play & Dance!Disney's Hollywood Studios
For the First Time in Forever: A Frozen Sing-Along CelebrationDisney's Hollywood Studios
Indiana Jones Epic Stunt SpectacularDisney's Hollywood Studios
Meet Olaf at Celebrity SpotlightDisney's Hollywood Studios
Mickey & Minnie's Runaway RailwayDisney's Hollywood Studios
Millennium Falcon: Smugglers RunDisney's Hollywood Studios
Muppet*Vision 3DDisney's Hollywood Studios
Rock 'n' Roller Coaster Starring AerosmithDisney's Hollywood Studios
Slinky Dog DashDisney's Hollywood Studios
Star Tours - The Adventures ContinueDisney's Hollywood Studios
Star Wars: Rise of the ResistanceDisney's Hollywood Studios
The Twilight Zone Tower of Terror™Disney's Hollywood Studios
Toy Story Mania!Disney's Hollywood Studios
Avatar Flight of PassageDisney's Animal Kingdom Park
Festival of the Lion KingDisney's Animal Kingdom Park
DINOSAURDisney's Animal Kingdom Park
Expedition Everest - Legend of the Forbidden MountainDisney's Animal Kingdom Park
Feathered Friends in Flight!Disney's Animal Kingdom Park
Finding Nemo: The Big Blue...and Beyond!Disney's Animal Kingdom Park
It’s Tough to Be a Bug!Disney's Animal Kingdom Park
Kali River RapidsDisney's Animal Kingdom Park
Kilimanjaro SafarisDisney's Animal Kingdom Park
Meet Favorite Disney Pals at Adventurers OutpostDisney's Animal Kingdom Park
Naʻvi River JourneyDisney's Animal Kingdom Park
The Animation Experience at Conservation StationDisney's Animal Kingdom Park

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Where to Begin

  1. Selection “Get Disney Genie+” option from the start menu
  2. Choose the date you wish to make your Disney Genie+ selections for
  3. Select the Disney theme park you’ll be at on this day
  4. Next, scroll through the options and “select an experience” for your Disney Genie+ reservation.
  5. Then select a time that makes sense.

Note that some experiences may not be available. Remember to book your Disney Genie+ selections as soon as possible because the early bird catches the worm.

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Once you have selected the attraction and timeframe, then you will see the “review and confirm” screen. Press “confirm” once you have made your decision.

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How to Choose Your Disney Genie+ Selection

First, decide which Disney experiences are your top priorities. Next, consider which attractions will likely have the longest lines.

It probably goes without saying, but you’ll want to choose rides that are expected to have long lines so you can get the most value out of your Genie+ and Lightning Lane selections.

For some Disney Genie+ ideas, see our Best Magic Kingdom Rides, Best Epcot Rides, Best Animal Kingdom Rides and Best Hollywood Studios Rides pages before you choose. And for other strategies to avoid crowds, see our Disney Crowd Calendar, How to Avoid Lines at Disney World, Disney After Hours, Club Level at Disney World, and Disney VIP Tours articles.

Make your trip as magical as possible!

4. Making your Advanced Dining Reservations

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My Disney Experience is an easy way to make your advance dining reservations. From the start menu, you simply select the option to reserve dining, then add the size of your party and the date you wish to dine. Next, you will select the general area/location of your desired restaurant and the type of cuisine you wish to eat. Scroll through the options and pick an available restaurant and time that works best for you.

Once you arrive at Walt Disney World Resort, you’ll be able to pre-order meals using the My Disney Experience app (at participating restaurants).

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5. Check Wait Times

With the My Disney Experience (and now Disney Genie) mobile app, you can check the current wait times for rides and character greetings in real time.

Once you are in the Disney parks, you’ll be able to change your Genie+ selections on the go. And after you’ve completed your first Genie+ experience, then you’ll be able to reserve more times for the Lightning Lane entrance as the day goes on.

You’ll also be able to change dining reservations and use the map view to locate restrooms and restaurants and to read more about a particular attraction. And the Disney Genie service will provide you with real-time wait times and advice!

See our Disney World Souvenirs and Best Disney Backpacks pages for ways to carry your belonging and keep your phone charged.

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6. MagicBands and My Disney Experience

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Each guest will receive a MagicBand – a colorful rubber wristband that contains an embedded computer chip that holds all of your vacation information. Your MagicBand will act as the key to unlock all of your Walt Disney World magic. They are used as your hotel room key, theme park ticket, dining reservations, Genie+, Disney PhotoPass, and resort charge card during your trip.

Your My Disney Experience account (and credit card) are linked directly to your MagicBand. This makes for a seamless and effortless in-park experience.

Please check that the upcoming vacation is linked to your My Disney Experience account. If you have booked through a Disney travel planner or Disney’s website, then it should be automatically linked to your account. If you book your trip via a third party, then you’ll need to link your accounts.

Once your accounts are linked, then you can begin to personalize your MagicBand. Click on “My Disney Experience” in the upper right corner and then click “MagicBands and Cards.” Verify your mailing address and begin to customize your MagicBand.

After you’ve added your details, then click the “ship now” button to have it shipped to your home address. Allow a week or two for delivery.

Once your MagicBand has arrived, now you’ll now be ready to hit the ground running upon your arrival at Walt Disney World Resort.

7. Walt Disney World Resort Hotels and My Disney Experience App

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With the My Disney Experience app, you’ll be able to save time when you stay at one of Disney’s official hotels.

In conjunction with your MagicBand, you’ll be able to check into your hotel room using the “My Resort Dashboard” feature. It will grant you access to your Disney Resort hotel reservations, where you can see your building, floor, and room number. You’ll also be able to check in from the app! This will come in especially handy for families with young (and impatient) kids.

The “My Resort Dashboard” includes directions and transportation options to your resort, a map of the hotel with the location of your room, and a number to call your hotel’s front desk if you need some assistance.

8. Purchases Made Easy

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Walt Disney World Resort has dozens and dozens of gift shops and vendors throughout the park. As you make your purchases, there’ll be no need to pull out your wallet because these merchants are equipped with MagicBand readers. Simply place your MagicBand up against the reader, type in your PIN, and then your My Disney Experience account will be charged automatically. It’s that simple!

If you lose your MagicBand, don’t fret. You can deactivate your MagicBand (using the My Disney Experience app) until you replace it with a new one. And if your MagicBand is found by someone else, they won’t be able to make purchases without your PIN code or access your credit card information.

Enjoy your Walt Disney World Vacation!

We hope you find this guide to the My Disney Experience app has been helpful.

Please review some additional pages on MagicGuides pages for more useful information. Our Best Time to Visit Disney World, Disney World for Adults, Stroller Rentals at Disney, Disney Dining Plan Calculator, How to Plan a Disney Vacation, and Disney World Weather articles may be what you are looking for.

And if you need help planning and booking your magical Disney vacation, then please contact our friends at The Vacationeer. Their services are always helpful and totally free of charge! Call 1-833-4MY-TRIP to get the ball rolling…or click HERE for a free, no-obligation price quote.

Related Posts:

  • Disney Transportation Map
  • Disney World Map
  • Disney After Hours
  • Best Disney Pools
My Disney Experience App (2024)

FAQs

Why is My Disney Experience app not working? ›

First, try turning your device off and back on again. Sometimes a simple reboot will do the trick. Next, check to see if there are any updates recommended for this app. New updates are always being released, so it may just need the latest software installed to get you back into your account.

Does each person need the My Disney Experience app? ›

My Disney Experience is the digital hub that houses a person's vacation entitlements (theme park tickets, Disney Resort hotel reservation, dining reservations, Lightning Lane reservations, etc.) Guests over 13 can have their own My Disney Experience account or an account profile managed by another person's account.

What is the most frequently asked question at Disney? ›

Frequently Asked Questions According to Disneyland Park Operations
  • Does [insert name of attraction] have FASTPASS Service?
  • Where's the best place to see the parade?
  • What are the park hours?
  • Where's Mickey Mouse?
  • Where's the nearest restroom?
Jul 6, 2010

How do I chat on My Disney Experience app? ›

For chat and email in the App, see the Hamburger menu and select the tile labeled “Chat with Us”, or scroll down farther on the same page for the “Help” option. Phone and chat support is available from 7 a.m. to 11 p.m. Eastern time on both the website and the app.

Is Disney app having problems? ›

User reports indicate no current problems at Disney+

How do I refresh My Disney Experience app? ›

The easiest way to refresh the page is to place your finger on the screen, pull down, and release. Navigating back to the previous screen and then to the page you need should refresh the page as well.

Can two people use the same My Disney Experience app? ›

Although any Guests age 13 or older may create their own My Disney Experience account, if the other members of your party do not have their own accounts, they will be able to log into your account on their phones.

Does my husband need his own Disney Experience account? ›

A person can either have their own My Disney Experience account or an account profile managed by another person. It's important to connect with each member of your party as Family & Friends in My Disney Experience, which allows you to view and make plans for each other.

How do I share My Disney Experience app with Family? ›

First, have your family member sign in to their My Disney Experience app, tap the three-line menu icon at the bottom of the screen, scroll down, tap "My Profile" and then "Show My Linking Code." Your family member should then screenshot their unique linking code and send it your way.

What are the 4 C's of Disney? ›

The four values of curiosity, confidence, courage, and constancy were not just guiding principles for Walt Disney, though transformative forces that enabled him to build a flourishing business empire and inspire millions worldwide.

What is Disney's best kept secret? ›

1. There are secret tunnels under Magic Kingdom. The existence of the utilidors — a system of tunnels underneath Magic Kingdom — is perhaps the best-known Disney World secret. The tunnels are key to keeping this park running — and the magic alive.

Can you bring food into Disney? ›

A: Guests are allowed to bring outside food and nonalcoholic beverages into the parks for self-consumption, provided they are not in glass containers, do not require heating, reheating, processing or refrigeration and do not have pungent odors. Inform a Security Cast Member of any food items when you enter the park.

Can you use the My Disney Experience app? ›

This complimentary app feature allows you convenient access to select theme park and Resort amenities through an eligible Android phone, iPhone or Apple Watch. Use Disney MagicMobile service to: Enter theme parks (with valid admission and theme park reservation) Connect Disney PhotoPass images to your Disney account.

How do I become friends with someone on My Disney Experience? ›

To link up on the website, go to your “My Family & Friends List,” scroll down, and select “Add a Guest.” From here, you'll have the option to find the Guest through your already connected Guests, import their Walt Disney World Resort hotel reservation, or simply enter their name and age.

How do I join a virtual queue on My Disney Experience? ›

You'll want to open your My Disney Experience app, select “Virtual Queue” then choose “Join Virtual Queue.” You'll want to choose the attraction you would like to experience and confirm your party before 7 am. Once the clock strikes 7 am you'll want to refresh your screen to join that queue.

Why is the Disney app not working on my phone? ›

If you're having trouble downloading or playing downloaded content on your supported mobile device, try the following: Check available storage space on device. Force close and relaunch the Disney+ app. Power down and restart your device.

Why won t the Disney app open? ›

Quick Tips to Fix Disney+ Issues

Restart your TV, streaming device, computer, or phone. Close and reopen the Disney+ app. Restart your router. Check for internet problems or improve your slow or unstable Wi-Fi connection.

Why is my Disney app just loading? ›

Your Disney Plus app or browser data and cache might get corrupted and it will cause the “Disney Plus stuck on loading screen” issue. Clearing the data and cache of Disney Plus may solve the problem.

Why won t Disney Now work? ›

Playback should not stop or stall under normal circ*mstances; however, video delivery may be disrupted during periods of network congestion, poor Internet connections, when too many Internet connected devices are connected at the same time, or when too many computer applications are open at the same time.

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